Van Der Wagen Merilynn - Customer Service Intelligence - Paperback Future Studies Barcode: 9780367711993

Barcode: 9780367711993

Description: Even before the recent Newtown CT massacre gun violence and gun control has preoccupied public officals and legislators at all levels of government as well as powerful special interest groups for years

Title: Storm Warning

Title: Demarketing

Van Der Wagen Merilynn - Customer Service Intelligence - Paperback Future Studies Barcode: 9780367711993Binding: Paperback Description: Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as: emotional intelligence behaviour modification role modelling dimensions of procedure and conviviality expectancy theory socio cultural concepts of (service) community customer service as dynamic 'object in